Email Highlights Video
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My mom (Joanne) sent me some tips to share with readers who want a parent to try new tech. If you'd like some ideas on this topic, watch the video for highlights or read her Email below.
I really do think all those well-meanings sons and daughters need to hear this. Please share these tips with your readers if they want their parents to actually try using tech! We know they mean well, but sometimes, it all gets rather overwhelming.
1st Ask us if we want it. If we haven't bought into the idea, we won't use it!
What problem does it solve? What's involved?
Give concrete examples of how it can improve our life or safety.
Tell us the cost (it helps to compare to other options).
Tell us how much time we'll have to return it (takes the pressure off).
Ask if we're open to trying it out.
2nd Go slow when you show us how to use it. Keep it short!
Only tell us what we must know to make it work when you're not around. Keep it short because after 15 minutes or so, it gets tiring, sometimes overwhelming, and people like me will shut down.
Demonstrate just one feature. (unless we ask to do more).
Let us practice that one feature several times!
If there's another great feature, let us know but avoid detail. We'll ask for more detail if we're ready to learn more.
3rd Give us a cheat sheet!
Put the direction in writing for when you are gone. We like written lists.
First...what do I do to get started.
What's the password (if needed)
Steps to remember (the main activity)
Other important info to know (ex. Recharge at night, basic trouble shooting)
4th Plan to visit a few times. We need to hear the instructions more than once.
We usually need practice and reminders for a while - even for the easy stuff. If we run into a problem, we'll simply stop using it until we see next visit. Quick over the phone help can also work if it's something easy.
Oh...one final note. Expect someone like me to interrupt you when you're showing me what to do! Please be patient and don't get upset. We interrupt because we're afraid we'll forgot what we wanted to say. Until the question is answered, we're not ready to move on so we won't hearing anything that's being said. If you answer our questions, we can focus on what you need to show us.
On behalf of parents everywhere, thank you for you your patience.
LOL (Lots of Love)
There is one more Tip that I would like to add.
Prepare as much as possible before sitting down to do the set-up (if you're doing it together).
If the whole process takes too long, the experience becomes negative. Know what you will need to do and say so they're not having to watch you figure it out. That's exhausting and makes it all look too difficult!
If it does start to take too long, consider taking a break. Come back later to demonstrate how to use and to practice.
Wishing you all the best,
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